FAQ

Frequently Asked Questions

What type of loads can I post and find carriers for on your load board?

Any size or type of load needing ground transportation in the US & Canada. Time sensitive expedited requiring smaller trucks; 1 ton cargo vans, sprinters, straight trucks or small flatbeds (hotshot). General freight shipments requiring full semi trailers, flatbeds, power only, reefers, (any commercial truck type) or LTL (less than truck load). Individual items like motorcycles, cars, tractors and small shipments. Our community of freight carriers have all different types of trucks to meet your needs. When you list a shipment, it is displayed to qualified & insured truck freight companies who will then contact you directly or place online bids depending on how you post your shipment.

How do I join the TFC Freight Community?

Go to the top left of this page and click "SIGNUP". Read over our member packages. Choose the one that best fits you and then just follow the instructions. You receive instant access and unlimited use of the site, 24 hours a day, seven days a week.

Where do I login to get on the load board?

Go to the top left of this page and click "LOGIN". Our login is case sensitive and sensitive to spaces.

What if I forgot my password?

Simply go to the top left of this page & click "LOGIN". Then click on "Forgot My Password". Follow the instructions and the system will e-mail your password to the e-mail address you provided when you signed up. If you do not know your user ID, please call our office at 1-702 395-3473 and one of our representatives will assist you.

How do I change my account info or billing info?

Simply log into your account and click on "MY PROFILE" on the top left of your main "DASHBOARD" control panel page. From here you can update your username and password, contact information and billing information.

How do I cancel or upgrade my account?

You have complete control over your membership online. Login to your account and click "MY PROFILE" on your DASHBOARD panel. On the next page click "Manage My Account" and follow instructions to cancel or upgrade your account. If you need assistance, please Email us at info@truckfreightcentral.com or call 1-702 395-3473.

Do I have to have an MC# to sign up with you as a carrier?

We ask that you provide us with your MC# when you sign up with the service. your MC# is displayed for those shipping freight as a link to the FMCSA to verify you are a qualified carrier.

What is an MC#? MC# stands for Motor Carrier Number.

An MC# is assigned by the FMCSA to carriers, brokers, and freight forwarders who have registered and been authorized to operate in interstate commerce. For an MC# to remain active, the entity must maintain the proper levels of insurance or surety bond and keep that information current with the FMCSA.

How do you tell the difference between freight brokers and direct shippers on your site?

A freight broker or freight forwarder is identified by an MC number on the detailed load information page. We also have their company type listed on that page and in our "Member Search" feature. You can also search loads posted by "Company Type".

Do you only have cheap freight on your load board?

We have a wide range of freight brokers, direct shippers, and third parties who all actively post loads on our web site. This results in a wide range of rates on available loads. Keep in mind that rates on almost every load are negotiable and that some companies that have lower rates offer "quick pay" programs which sometimes offset the difference in payment.

Do I have to tell you if I take a load from your board?

Absolutely not! Our system is based on unlimited usage, therefore there are no individual fees associated with covering loads on our load board or posting your trucks.

Who pays the shipping bill if I accept a load from your board?

All fees, rates, schedules and routes are negotiated between the shipper and carrier. TruckFreightCentral.com does NOT participate in this transaction. We do offer a member feedback system and accurate credit reports on all shippers to help you make good initial decisions on who you carry for.

What companies are posting the loads?

Freight brokers, Manufactures, Direct Shippers, Individuals and Logistics services to name a few. It is not uncommon to see loads posted from other Trucking Companies as well.

What is a credit score?

Where do you get these? Credit scores on are provided by Transcredit, a well-known credit reporting service. The break down of the scores is as follows:

  • Too new to rate 0
  • High risk 1-39
  • Increased risk 40-59
  • Moderate risk 60-79
  • Lowest risk 80-100

The major factors used in determining a company credit score are the number of years in business, the company credit references, credit history, and their average payment trend in days. Please contact Transcredit at 1-800-215-8448 for a copy of any credit report. Our credit scores are updated every month.

What does N/A mean? When a company score shows as N/A, it generally means that they have just recently created their account with us and have not been included in an update from Transcredit. It may also mean that the company has not been actively using their account and as a result, their score was not detected in the last update. Finally, it may mean that the company is fairly new and Transcredit has not started a credit report on them yet.

Why am I not getting any responses on my load postings?

There may be several reasons why you are getting little response to your loads postings.

First, have you checked what credit score is posted on your account? Many carriers will base their decision to call on a load based on the credit rating of the company.

Second, how often do you update the loads on our system? When searching for loads there is an option to only view the loads that were posted within the last 1 or 2 hours. Many of our members make the assumption that if a load has been posted for more than 2 to 4 hours, it has been covered. It is helpful to be sure your postings remain accurate and updated throughout the day.

Third, have you included load details, dimensions, etc. in the load comment box? If not, many carriers don't want to waste time calling on several different loads to see if they can carry it.
The more information on the load you can give, the more calls you will receive. Another problem may be that your loads have incorrectly spelled cities or states in the postings. A carrier will not be able to see your postings if they are not listed correctly.

Finally, make sure that the company information you have on file with us is not outdated or incorrect. If a carrier sees the wrong MC number on file with us they cannot check on a company bond or authority information, which may deter them from contacting you. Also, if your contact information is not correct then they simply are unable to get in touch with you.